Our mission is to provide unparalleled service and workmanship!

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INSURANCE QUESTIONS

Working Hours
  • Mon Closed
    Tue 8:30AM - 5:00PM
  • Wed 8:30AM - 5:00PM
    Thu 8:30AM - 5:00PM
  • Fri 8:30AM - 5:00PM
    Sat 8:30AM - 5:00PM
  • Sun Closed

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 702-655-6867 or make an appointment online!

What People Say About Us


  • -Chrystal G.

    This place is awesome!!! So glad I finally found a reputable, honest, and fair mechanic in Las Vegas!!! I highly recommend this place if you have any work needed on your car. After months of bringing my car back and forth from the dealership, because they "couldn't figure out" what the problem was, this guy figured out the problem within an hour...thanks RG Motorworks!!! Just went back for some more work on both our cars and again, very satisfied.


  • -Robert G.

    Still drove out from the west side to come here for my maintenance needs. Honesty, efficiency and reasonable prices are what have kept me coming. Plus Tita's fresh gourmet coffee.


  • -Wayne B.

    I was referred here by Hector who now works here. My window regulator went out. Price of $443 including tax and labor was fair but you always pay more for Mercedes Benz. I dropped it off day before and they had it ready by noon. I'll be going back.


  • -Rudy L.

    Really great bunch of mechanics. The receptionist is super nice as well. I own a Mercedes and a Jaguar. This is my place to go for any kind of work needed on my vehicles. I can assure you that you will get great deal and an honest evaluation on your car. Give these guys a try. Thanks RG Motorworks.


  • -Tristan E.

    RG Motorworks is the only place I trust with my Beamer and SUV, never did I have to come back for a back job. Not like dealerships or other shops that will squeeze you for every penny that you've got. Friendly people and great mechanics. I will never go to another shop again. Keep up the great work and more power to the business. I highly recommend this place to all car owners out there!


  • -Barry G.

    Feel very fortunate to have found RG Motorworks to do the regular annual required services to our 12 years old Mercedes Benz . Having moved from the east coast where there are plenty of authorized and reliable Benz service shops we were worried what to expect from our few choices in town. Everyone in RG MotorWorks was very professional and helpful, services on my car were performed as those I would expect from Benz dealership mechanics, and as someone else mentioned, without any surprises on your bill . That sweet lady in the office even arranged for our car service when she found out we would need a vehicle while they are working on our car. The best part was that she extended a special shop discount to us with the car rental place. Thank you RG Motorworks and we will definitely see you again on our next service !


  • -Victoria V.

    I was looking for someone trusted and reliable when it comes to my car care. Found this spot through a family friend so I gave it a shot, everyone is welcoming especially Nanay/Tita. She's very accomodating and nice. I had to leave my car overnight to make sure everything will be taken care of, picked up my car the next day and very pleased with the result. My car was running smooth, and some minor problems got all fixed. And now, I've been coming here too for my oil change and other vehicle maintenance. I would recommend this spot, if you want a trust-worthy crews and QUALITY service!


  • -Ronald M.

    This company was referred to me by my friend. They deserve my 5 star rating. The first visit was for my Suburban. They rebuilt the transmission and the service was excellent! Second visit was recently, Ryan (mechanic) fixed my Ford Econoline service van, replaced the cylinder head. Again A+ service. Third visit was for my another two service vans, two Ford Transit 250. He did oil changes and checked the brakes. I just walked in, I always forgot to set an appointment, but still they helped me the same day. They are professional and honest. Excellent customer service! 5 stars is not enough!


  • -Argentum S.

    I'm a transplanted New Yorker fairly new to the area but my son has been here a while and emphatically recommended RG. My experience here was really good. This appears to be a nice family operation. I think that's mom at the front desk. Sweet sweet lady. Anyway, our repair was a replacement a/c condenser for our baby; an 08 Eclipse GT. Reasonably priced and expertly done. Holding up well.


  • -Aimee P.

    Thanks to my neighbor for recommending them! Excellent service and friendly staff! RG Motorworks diagnosed an ongoing problem with my car and was able to fix it along with other work that it has been needing for quite some time. Prices were reasonable and the work was completed within a couple of days. I'm so glad I went to them.

Call us for service: 702-655-6867

ASE (Automotive Service Excellence)
Jasper
ALL-DATA
Amsoil
  • Car Care Aware